Fronteers — vakvereniging voor front-end developers

Job position: Technical Accounts Manager (Spanish Speaker) at Optimizely (Amsterdam)

  • Geplaatst op: 02-09-2013


The customer success team is our secret weapon. By wowing our customers and creating delightful experiences, we directly impact our customer's experiences and turn them into passionate advocates. As a Technical Account Manager, your efforts will ensure that our enterprise customers leverage more of the Optimizely platform, renew their subscriptions and become customers for life.

About the Job

  • Your mission will be to keep your assigned enterprise customers happy and ensure they are successfully using Optimizely.
  • This is an exciting opportunity for you to combine your technical and customer passions:
  • Flex your technical front-end skills (HTML, CSS, JavaScript) and Optimizely platform knowledge to help clients implement sophisticated A/B tests for some of the biggest websites in the world
  • Build long term relationships with some of the biggest brands in the world as you begin to understand their systems, personnel, needs and goals.

About Us

  • Optimizely is a website optimization platform. We enable businesses to show the right thing to the right person at the right time.
  • Our first product makes A/B Testing easy. In 2 years we’ve grown to become #1 in the category with 4,000+ paying customers including Starbucks, Disney, and Marketo.
  • We're profitable and our revenue is growing 400% year-over-year.
  • Join us in our mission to empower businesses to make better data-driven decisions.


  • Lead assigned enterprise accounts through the Optimizely onboarding program (integration, training, experiment setup).
  • Manage the majority of assigned account support cases and coordinate with other Optimizely team members to ensure timely issue resolution.
  • Review experiment ideas and recommend how to best configure them in Optimizely.
  • Guide customers' IT developers (or external agencies) with creating custom code for sophisticated experiments or integrating with other systems.
  • Provide best practices with how to effectively manage the Optimizely platform.
  • Collaborate with internal teams (product, engineering, marketing) advocating on behalf of your customers.
  • Leverage your learnings and innovations working with customers to lead team projects which improve the experience for all customers.
  • Work with the sales team to help prospective clients, both by phone and in-person, to understand the technical capabilities of Optimizely.


  • You love partnering with customers to create solutions that have meaningful impact to the end users and their organizations.
  • You have been a project owner leading multiple team members to successfully complete a multi-month project.
  • You understand and enjoy creating or editing JavaScript, HTML and CSS.
  • You have an insane desire and capacity to quickly absorb new concepts and technologies.
  • You have a Bachelor's or Master's degree or equivalent experience..
  • You have have experience working as part of a cross functional team (including sales, engineering, marketing and product).
  • You have 3-5 years of experience with front end web development and/or working in professional services organization (huge plus).
  • You are fluent in English and one of the following languages: German, French, or Spanish.


  • Catered in-office lunch and dinner on weekdays
  • Competitive vacation policy
  • Medical Coverage
  • Transporation card covered
  • Gym Membership
  • Top-of-the-line MacBook Pro or MacBook Air and 30" monitor
  • Working with a great team and having a huge impact!

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